Refund Policy

Effective Date: June 28, 2026 · Last Updated: September 19, 2026

This policy applies to Corral Pro purchased through Paddle on Corral's website, including purchases for the Windows app installed from Microsoft Store. Access obtained through Setapp follows Setapp's refund policy.

1. One-Time Purchase

A direct web purchase of Corral Pro is a one-time payment at the price shown during checkout. It is not a subscription and does not renew automatically.

2. 14-Day Refund

You may request a full refund within 14 days of purchase. Requests made after 14 days may be considered when required by law or in exceptional circumstances, but are not otherwise guaranteed.

3. How to Request a Refund

Email help@livbox.app with the email address used for the purchase or the order number. You may also use the support link in your Paddle receipt. Paddle processes approved refunds to the original payment method. The time needed for the credit to appear depends on the payment provider.

4. Setapp

Refunds for access obtained through Setapp must be requested from Setapp and follow its terms.

5. Consumer Rights

This policy does not limit any refund, cancellation, or other consumer rights that cannot be excluded under the law that applies to you.

6. Contact

For refund questions, contact help@livbox.app.